Returns and refunds
We hope the goods are to your liking!
If you still change your mind, the return request must be filled in directly online within 30 days from the date of receipt of your order.
The products must be sent back exactly in the same condition in which you received them: not worn, not washed and returned with all the tags attached.
We therefore invite you,not to remove any labels otherwise the return will not be accepted.
How to make a return as guest user
If you want to make a return and you are an unregistered user, please fill in the form you can find at this Link
You will be ask your order ID,Billing last name, your email and later on, you will be asked to choose the products you want to return and the reason. You will receive straight away an email confirmation of " Return Request", in the next (2) working days you will receive a second Return authorization email with all the instruction on how to return the parcel.
How to make a return as Registered Customer?
If you want to make a return and you are a Registered user, log into your Account, go to the “My orders” section and click on “Return” to start the return procedure. Yoiu will be ask to choose the products you want to return and the reason. You will receive straigh away an email confirmation of your "Return Request". In the next (2) days you will receive a second Return authorization email with all the information on how to return the parcel.
RETURN OF PRODUCTS
How do I return my items?
- Print the return authorization email and insert it in the package along with the items to be returned
- Send the parcel by courier or national postal service to the address you receive in the return authorization email. We remind you that the shipping costs are charged to the customer, our Customer Care does not provide the return label
- Keep the shipping receipt of your parcel
Where do I send my return ?
If you make a return from one of the following countries
Italy, Austria, Latvia, Belgium, Lithuania, Bulgaria, Luxembourg, Czech Republic, Malta, Cyprus, Netherlands, Croatia, Poland, Denmark, Portugal, Estonia, Romania, Finland, Slovakia, France, Slovenia, Germany, Spain, Greece, Sweden, Ireland, Hungary
If you make a return from one of the following (Non EU- countries)
Andorra, Armenia, Azerbaijan, Vatican City, Georgia, Iceland, Liechtenstein, Moldova, Norway, United Kingdom, Russia, San Marino, Switzerland, Ukraine + Asia, Africa, Australia, North America and South America
The address to ship the return is :
Via Veneto, 14
Padernello di Paese
* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice.
The pro forma invoice must be correctly filled in and attached to the outside of the box (never put it inside the box).
If you print the proforma invoice from our website, this will help us accelerate the process of customs clearance of your return.
Please notify our Customer Care if you return an item from a non-EU country.
If you return an item from a non-EU country, please fill in the proforma invoice you find at the following: PROFORMA INVOICE
As soon as your return will be delivered to our warehouse, the Quality Control Office will carry out the appropriate checks. In case of positive result, we will send you an email to confirm the return and refund timing.
The refund will be made within 14 days from the receipt of the goods on the same payment method used to confirm the order.
We remind you that the technical time to obtain the refund depends on the internal procedures of your credit institution.
Return for faulty or incorrect product
In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".
O bag is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online ( in case of defective and/or non-conformity), please contact our Customer Care
Please provide all the necessary information, including : the order number and pictures with the product labels you received.
Before sending the goods we kindly ask you to wait for a reply from our Customer Care that will deal with your claim as soon as possible.